Free Shipping on all orders over £50 and 28 days returns policy!

We offer the fastest shipping, free UK shipping for orders over £50 & hassle free returns!

Delivery

UK

We have a range of UK shipping options available. From Monday to Friday we aim to despatch all UK Royal Mail orders made before 2.30pm on the same day. Please consult our terms and conditions for full details.

Royal Mail 1st Class Recorded (1-2 working days)

Our Royal Mail 1st Class Recorded option starts at £4.99 for orders less than 1kg. This rises to £5.99 for orders between 1kg - 2kg.

Royal Mail Special Next Day Delivery

Our Royal Mail Special Next Day Delivery Service costs just £12.99. Orders are usually despatched on the same working day if ordered before 2.30pm.

Royal Mail Special Next Day Delivery Saturday Guaranteed

Our Royal Mail Special Next Day Delivery Service Saturday Guaranteed costs just £19.99. Orders are usually despatched on the same working day if ordered before 2.30pm.

UK Standard Shipping (3 - 5 working days)

Our UK Economy service is our cheapest delivery option and costs just £3.99 for orders less than 1.8kg. Orders weighing between 1.8kg and 4.8kg cost £5.99, orders weighing between 4.8kg and 9.8kg cost £7.99 and orders between 9.8kg and 15kg cost £9.99. Orders are usually despatched on the same working day if ordered before 2.30pm and will normally reach you within 3-5 working days. 

International

Royal Mail International (Europe)

All our goods are shipped, typically using Royal Mail Airmail, within 3 working days after payment has cleared. This service starts at £19.99 for orders less than 2kg. Orders between 2kg and 5kg cost £24.99.

Rest of the world

We offer weight based shipping services to Canada, USA, Australia and New Zealand.

We are able to deliver to other countries not mentioned above. Please contact us to obtain a quotation.

Returns

Our returns policy lasts 28 days from receipt of item. If 28 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it including tags. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hotwaterbottleshop.co.uk.

Shipping
To return your product, you should mail your product to: 861 High Road, North Finchley, London, N12 8PT, GB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Free Delivery