Delivery & Returns Information
We offer fast shipping, free UK deliveries for orders over £75 & hassle free returns!
UK Christmas cut-off dates
We have Christmas Delivery Options available for orders made before 12 noon on Thursday 23nd December.
Standard Shipping (3-5 days) - Sunday 19th (midnight)
Royal Mail 1st Class Recorded (1-2 Working Days) - Tuesday 21st (12 noon)
Hermes Next Day (1-2 Working Days) - Tuesday 21st (midnight)
Royal Mail Next Day Delivery - Thursday 23rd (12 noon)
We aim to despatch all UK Royal Mail orders made before 2.30pm on the same working day.
Standard Shipping (3 - 5 working days)
Our value for money delivery option and costs just £3.99 for orders less than 1.8kg, rising to up to £9.99 for 15kg.
Royal Mail 1st Class Recorded (1-2 working days)
Starts at £4.99 for orders less than 1kg and rises to £5.99 for orders between 1kg - 2kg.
Hermes Next Day (1-2 working days)
Starts from £5.99 for orders less than 1kg and rises to £9.99 for orders up to 9kg.
Royal Mail Next Day Delivery (Next Consecutive Working Day)
Costs just £12.99, does not include weekends and public holidays.
Royal Mail Next Day Delivery (Saturday)
Costs just £19.99, includes Saturdays but not Sundays and public holidays.
Worldwide International Courier
All our goods are shipped, typically using Royal Mail or equivalent courier (depending on location), within 3 working days after payment has cleared. This service starts at £15.
Popular locations include Europe, USA, Canada, Australia and New Zealand starting from £14.99.
Return unwanted item(s)
We offer a 28 day returns policy from the day you receive your order.
Send items you wish to return to: Hotwaterbottleshop.co.uk, 861 High Road, North Finchley, London, N12 8PT, GB and include the original packing slip.
Your item(s) must be unused and in the same condition that you received it including original packaging and tags.
Once we get it, you'll be refunded the price of the item(s) within 10 working days. You'll be responsible for the cost of returning the item(s) to us, unless we delivered it in error or it is faulty.
Issues with order
For all other queries including missing orders, exchanges and faulty items, please send an email to firstname.lastname@example.org and include your order number.